Shipping policy

Launch notice
Grand opening: Wednesday 23 September 2026. Orders placed from 23 September may take 7 to 10 business days to leave us because of opening volume. After that, the 48 hour dispatch rule below applies again. Tracking is emailed when the carrier scans the parcel.

Shipping Policy
Orders on vital-veil.com are sold by Cal Jewellery Ltd (company number 15695795), trading as Vital Veil. We pick and post from the United Kingdom and we ship worldwide.

Dispatch times
In stock orders are usually dispatched within 48 hours of the order being placed, Monday to Friday, excluding UK bank holidays.

If an item is made to order, on preorder, or marked with a longer lead time on the product page, that product page wins.

Dispatch time is not the same as delivery time. Delivery starts when the carrier scans the parcel.

Opening week
For orders placed from Wednesday 23 September 2026, dispatch may take 7 to 10 business days. We will still send tracking as soon as the parcel is with the carrier.

Where we ship
We ship worldwide from the UK, subject to postal service and sanctions rules. We may refuse an address we cannot complete customs data for, or where mail is suspended.

Carriers and tracking
We normally use Royal Mail tracked services and other tracked postal or courier services. You will get a tracking email when the parcel is scanned. In some countries tracking only updates once the parcel has reached the local depot.

Delivery estimates after dispatch

  • United Kingdom: usually 1 to 3 working days after dispatch.
  • European Union: commonly 5 to 10 working days after dispatch.
  • United States, Canada, Australia and rest of world: commonly 7 to 21 working days after dispatch.

These are estimates, not guarantees. Customs inspections, strikes, weather and local postal delays sit outside our control.

Address
You must give a complete address your local post can deliver to. Use standard letters and numbers where you can. We are not responsible for a parcel that is delayed, returned or lost because the address was incomplete, used characters the carrier rejects, or was a pickup point we cannot deliver to.

If you need the address changing, email shop@vital-veil.com before the parcel is dispatched.

Import VAT, duty and tariffs
Prices on the site are in GBP. Local import VAT, customs duty and carrier handling fees may be charged in your country if they are not already collected at checkout.

  • United Kingdom: UK VAT is included where we are required to charge it.
  • European Union: where we use IOSS, import VAT may be collected at checkout. If it is not, your customs agency may charge VAT on arrival.
  • United States: most postal parcels are no longer duty-free. Duty and a carrier fee may be charged. If we collect Delivered Duties Paid at checkout it will show as postage or a separate line. If we do not collect it, you may be asked to pay before the parcel is released.
  • Rest of world: you are the importer of record. Your customs agency can inspect, hold, tax or refuse the parcel.

We do not control the rate your country applies. An estimate at checkout can differ from the amount customs finally charge. A customs hold is not a failed dispatch. We will not declare a false value or a false description on the customs form.

Customs delays
If tracking shows the parcel is with customs, that is with your local authority, not with us. We cannot speed that up. We will help with the paperwork we already submitted if you send us the tracking number.

Lost parcels
If tracking stops and the carrier confirms the parcel is lost, we will replace or refund. We need time to claim with the carrier first. Held by customs is not lost.

Refused entry and returned parcels
If customs refuses the goods, we can refund the product only after it comes back to us in a saleable condition, minus the original outbound shipping, unless the product was faulty or we sent the wrong item.

Risk
For UK consumers, risk usually passes when the parcel is delivered. For international orders, risk passes when we hand the parcel to the carrier unless mandatory consumer law in your country says otherwise.

Questions
Email shop@vital-veil.com with your order number.